Return Policy

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 Biogenol Hair Products  

Our No Return Policy
 

No Return Policy:

 

Our ďNO ReturnsĒ Policy:

 If you want to try a product for the first time, please buy a smaller size to see if you like it. Once you buy it, it is yours.

Our web site is designed for those people who know which products they want to use.

Therefore we do not except returns unless:

  1. There is some thing wrong with the product we shipped you, or
  2. We shipped you a product other than the ones that appeared on your order, or
  3. your product(s) were:
    • damaged in shipping (as in the bottle or tube broke, top came off) or
    • defective (as in a mousse that wonít foam or hairspray that wonít spray).

Biogenol Hair Products are not considered perishable but may be damaged by weather temperature extremes.

Please ship to and address where your products will not be left out to bake or freeze. Damage from heat and/or freezing is not covered by Biogenol Hair Products or the carrier.

  

In the event we:

  1. Shipped you the product listed on your order ... and
  2. After inspection you decide it is not the product you thought you ordered  and
  3. You notify us it is being returned via Email ( E-Mail)
  4. You get a return authorization number and place it on the returning box by the return label
  5. And the products are  returned it in good condition, unused and unopened.
  6. We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product
    (but not the cost of shipping & handling).
  7. In addition you will be charged for shipping IF:
    • you ordered over the minimum product total required to take advantage the free shipping offer,
    • then decide to return all or part of the order so your order total goes below the minimum product total required for free-shipping
    • Then we will charge a 20% restocking fee plus
      • the normal, shipping fee, you would have been charged,
        had your original order been less  then the minimum required for free shipping, or
      • the actual cost of shipping, that the shipper charged us.
      • whichever  shipping charge is greater
  8. If (in error) you send us products we have NOT sold and shipped to you,
    or have sent us or an unauthorized return;
  9. then we will attempt to notify you by e-mail and hold you products awaiting your instructions,
    for 30 days before we discard them.

You must notify us before returning a product, Return Service, and receive an ok before returning the item.

You then have 30 days to return the item(s) to us, after 30 days it is yours.

Products must be returned in good condition, this means you should tape down the lids or caps on bottles and sprays to receive your credit.

 

If you return a product without notifying us, or

You returned a product we DO NOT OFFER FOR SALE, we will notify you via Email.

We will then either;

Write refused on the package and it will be returned to you

Hold the product for 30 days so you can tell us how you want to pay for return shipping or other product disposition. After 30 days the products will be thrown out.

 

 Please note: Credit card credits take an average of 5 business days to be posted back to your account. Credits under $1.00 are not applicable for refund due to credit card processing fees. When using a debit card the bank may hold on to your funds for 72 hours after we have canceled the order due to the info not being validated by the credit card company.


 

Please note:

Product Companies change packaging, they rarely change the ingredients in the products. (One possible exception being changes to meet State VOC requirements.)

Product companies discontinue products frequently, if you canít find it on the web site:

When a product has been changed we put the old version on the web site with a note to look for the new version.

If in doubt contact us, E-Mail Questions, if we do not know we will try to find out for you.

Biogenol.us


or Write to us at
Biogenol.us
7014 E Golf Links Rd #3,
Tucson AZ 85730

 

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DISCLAIMER: The manufacturers and distributors of the products being offered for sale are the owners of their registered trademarks, trade names and copyrights. Biogenol.us  is not related to, nor affiliated  with, any of the owners,  manufacturers or wholesale distributors, of the products and brand names being offered for sale.

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