Biogenol

Biogenol.US



Biogenol

SHIPPING Policy - Terms & Conditions
All Products are Shipped FOB Shipping Point of Origin.

Shipping Information


FREE SHIPPING OFFER: On orders over $300.00 we pay for the shipping to addresses within the Continental United States via FedEx Ground.

  • If you want to choose another method of shipping we add the additional charges to your bill.  We do NOT ship COD. Shipments must be prepaid. 

  • Additional shipping charges may be added to your bill when shipments are going outside the continental United States see International Shipping or Alaska, Hawaii & US Territories or APO or FPO

  • First time orders of $200.00 and up will only be shipped to the billing address as approved by your credit card company computers Address Verification System (AVS).  An adult signature will be required.

    • Note: Many credit card companies will allow you to have more than one approved AVS  (Billing address) within their Computers.

    • If your statement is sent to your PO Box and you want to save money by shipping FedEx ground to your home ,or to a second or third address, you will need to call the customer service number on the back of your card and add your "shipped to address" so it becomes an additional approved address, within the credit card Computers AVS system.



  • When you absolutely - positively - have to have it. On time and overnight FedEx is your best choice for shipping. You also pay extra for this premium service.
  • The United States Postal Service  EXPRESS mail is comes in a very close second and has a a slightly premium cost. Oddly enough, at this time,  Fed Ex carries this mail from city to city for the post office. EXPRESS mail needs to be in by noon in our area to qualify to for next day delivery. Also USPS no longer guarantees next day delivery to all areas. If your city is not listed for a "next day" delivery guarantee you are automatically bumped into the 2-day delivery guarantee offering. We have no way to know until we arrive at the post office window with your package.
  • In the hair products business, we have found the most cost effective way to ship is FedEx ground or USPS Priority Mail. this is what we use, unless you tell us you want your package to take less than the normal 4 to 6 days in transit.

  • Perishable
    Hair products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather.  Damage from inclement weather as well as excessive heat and/or freezing is not covered by Biogenol.us  or the carrier. Weather and temperature damages are your responsibility.

  • ORMD: Products containing alcohol, or are under pressure (like hairspray, mousse etc) are classified as ORMD. (We have been told ORMD stands for Other Regulated Material Dangerous.) It is cost prohibitive to send ORMD products by air as an additional $40.00 to $50.00 service charge is applied to each shipment. ORMD products can be sent GROUND,  but can NOT be sent via USPS Priority Mail as most Priority Mail packages go by air.
     

  • If you use a P.O. Box, your order will be sent via USPS ... usually by Priority Mail.  The United States Postal Service will not allow other carriers like FedEX, UPS or any other carrier to deliver to their P.O. Boxes.
     

  • FedEX thinks a phone number it is a good idea so they can call if they can't find your address.  International Priority Mail  thinks a phone number it is a good idea too. So please include your phone number
     

  • APO or FPO: If you use an APO or FPO address for your shipping address, your order will be sent by Priority Mail.  It is the only way to send anything to an APO or FPO addresses. Note: ORMD products (hair products containing alcohol or under pressure like hairsprays mousse etc.) CAN NOT be sent via USPS Priority Mail as Priority Mail may go by air. Please do not order these ORMD products when sending to an APO or FPO address. ... To our military people, Thank you for serving.  You are taking care of us so we take care of you.
    Save on Shipping hints:

    • 1 - Small orders - Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a small flat rate priority mail box inside an envelope.
    • 2 - Larger Orders - usually shoe box size of 4-32oz bottles or 2-64oz bottles or about 4 to 5 times the size of the small orders in #1 will go into a large flat rate priority mail box.
    • Remember NO ORMD = hairspray, mousse or products containing alcohol or pressurized containers


     

  • Alaska, Hawaii & US Territories
    The "Free to you" shipping offer, is good within the continental United States only.
    For Alaska, Hawaii & US Territories see Save on Shipping hints just above. We will send you an email with our best estimate for the additional charges (should they apply) and wait for your reply before shipping. Please check your address see Checking your address below. It is best for you to get the address in the format required by USPS than to have us guessing.

  • If we send the package to the address you provided and you do NOT get your package because the address you provided is wrong you must still pay us.

  • If a package is returned because the address you provided is wrong we will charge you an additional shipping fee to re-ship your package.
     

  • Flat rate shipments go FedEX Ground (or at our discretion, on small orders, USPS Priority Mail).
     

  • International Shipping: Additional shipping charges will be added to your bill when shipments are going outside the continental United States. We will send you an email with our best estimate for the additional charges and wait for your reply before shipping. International Priority Mail  thinks a phone number it is a good idea. So please include your phone number. When shipping via the USPS  if your order is will NOT go in a flat rate envelope,  we charge you the amount the USPS charges us plus $5.00 to cover additional expenses.

    Save on International Shipping Hints:

    • Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a flat rate global priority mail envelope at our standard flat rate shipping price.

    • Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers.

    • Larger orders will cost more and You are also responsible for all customs inspections fees, duties and any additional fees imposed by your government.


    Note: Occasionally customs inspectors destroy the flat rate envelope and/or shipping labels during inspection and then re-mail the package adding new shipping charges which they try to collect ... when you pick up, or ... when they deliver, your mail. We have instituted measures to try to stop this (by putting an additional copy of the shipping label directly on the boxes and  inside the flat rate envelopes.)  However, if they re-assess you for additional postage  and you can not use the additional label to convince them that the postage was already paid, and you do NOT owe them this additional postage ...  we are sorry but you will need to pay the additional fee assessed by your government. We promise the US Postal Service will not take a package unless we have already paid for the shipping.

     

  • Some shippers charge $10.00 for making address corrections. We expect our customers to enter addresses correctly, including floor number, apartment number, etc.  We will charge address correction costs back to the cardholder credit card. If you are in a big city you probably already know what each shipper requires. If you do not  call FedEx (1-800-Go FedEx) to verify exactly what information is required by them, to identify your location. (Exampes: required information may include floor number, apartment number, street entrance information etc.)

  • All boxes sipped FOB shipping point. This means the title (or ownership) of the contents transfers to you when the carrier takes possession of the box. At this point the contents are yours and you assume the risk for damage or loss during shipment. USPS priority does not include insurance without an extra fee. USPS  express is automatically covered for $100.00. Should a FedEx or UPS shipment (automatically covered for $100.00) be damaged, as the shipper, we will file a claim and when and if reimbursed by FedEx, UPS or UPS, we will credit the reimbursement back to the credit card you used to place your order. Please include a digital picture of damages, in your email, to help us with the claim submission process.

  • Shipping - Lost in Transit When you ship packages sooner or later the transportation company will loose, or accidentally misplace a parcel, (one of your shipped packages). This is why we automatically send you tracking information for the items we have shipped for you. Please look for the email and check on the progress of your package. If it "gets stuck" or stops traveling, call the carrier and ask what is happening. If they can not help send us an email so we can ask them on your behalf.

  • Shipping -shipper says Delivered but I did NOT get my package:   Occasionally the USPS and FedEx will show a package "as delivered" but you did not get your package.

    • for Fed Ex please call 1-800 GO FEDEX and tell them you did not get your package. Then email us so we know you did not get your package. The local FedEX office will ask the driver to check his rout and make sure he has delivered the package to the right place. Frequently mis-delivered packages can be recovered and delivered correctly.

    • for USPS Priority Mail : If the post office letter carrier says your package was delivered and you did not get your package you must do several things to assist us, and yourself. There are many places the carrier is allowed to leave your package. See mail delivery -USPS Procedures for delivering Parcels for more information and the things we require so we can assist you with your claim.

  • Shipping - Damaged in Transit - Returned to Shipper When you ship packages sooner or later the transportation company will accidentally damage a parcel, (one of your shipped packages). When the box is visibly damaged or a product visibly leaks out of the box. Most of the time, the shipping company is required to, and does, return the package to us. When a package is returned damaged, we submit a claim and and, when products are available re-ship your parcel. We will notify you when this happens. This is why we automatically send you tracking information for the items we have shipped for you. Please look for the email and check on the progress of your package. If it "gets stuck" or stops traveling, or is returned to us, call the carrier and ask what is happening. If they can not help send us an email so we can investigate and let you know what is happening, with your package.
  • Shipping - Damaged in Transit - Delivered to you When you ship packages sooner or later the transportation company will accidentally damage a parcel, (one of your shipped packages). When you open your parcel and discover damaged or leaking products please take a picture with your cell phone or other camera and email to us so we can submit a claim on your behalf. If the package is delivered and the contents appear to be leaking - take a picture of the outside of the un-opened box, then open the box and take a picture of the inside leaking contents. Most of the time one or you items was leaking and the others are not damaged. After all hair products are made to be used in a wet environment. So it is easier and less expensive to deal with one leaking item than it is to deal with all of the items your ordered.  


Checking your address ... for US States & Territories
After 9-11 the US Postal Service has instituted an address verification process on their web site.  in other words, if you enter a mailing address that is not in the USPS database they will not recognize it. Naturally they will not allow us to print a label for an unknown address.

  • If address changes occurred in your area,  or

  • If you live off shore (for example in Porto Rico) or

  • If you have not checked recently

we suggest you go to http://www.usps.com  click on  make a shipping label and then click on GO. This should bring you to a blank address form. Fill out the blank form using your address as both return address and ship to address. When you are done click on continue. The http://www.usps.com will check the address you entered to see if it matches with an address in their data base.  If it does not they will give you options to help find the address they have on file for your area. When you see your matching address proceed to make a label (click the box indicating you want to make a label without paying for postage). You now have an exact print out of your address as required by the USPS data base. Transfer the information from this print out to your order form, when ordering.  Your letter carrier knows you so can make deliveries even if the address is not perfect. The computer at http://www.usps.com Does NOT know you and does not allow deviations.


FYI (For Your Information)

1---- If you use a P.O. Box # you just picked Priority Mail. The post office will not allow FedEx, UPS or any other carriers to deliver to PO Boxes. A. As the order gets larger the weight goes up ... there for it cost more to ship especially to a P.O. Box. We will charge you the difference between what we pay to send it to your P.O. and what FedEx would charge to send it to the same zip code.

2---- FedEx (inside the US) and International Priority Mail (outside the US)  thinks a phone number it is a good idea, so they can call if they can't find your address. So please include your phone number.

3.- Shipping includes labor, packaging materials and credit cards processing costs.
No one likes shipping and handling charges, including us. So, just so you know where your money is going ... let’s look at what's involved:
    a-The cost of the box. Take a look when you visit your local post office. Most have a display that will show you the cost of cardboard/box. The charge $1.65 to $2.00 for a small box.
    b-Tape costs $2.00 per roll
    c-Packing material, peanuts, popcorn, bubble wrap, "air-bags" etc. runs $30.00 a bag
    d-We try to do our part and recycled boxes and packing material. Here the labor gets us as it costs almost as much to, go & get the box, break it down, & store it until we need it for your order, as it does to get it buy and store a new box
    e-Time to make shipping labels. Labels are entered into the "shipping companies" on line program, and then printed along with a page with your tracking number
    f-You will generally get an e-mail that includes your tracking number. (That is if you send us a correct E-mail address with your order.)
    g-Credit card processing fees are for the total charged, not just the products you ordered  


Legal Notices


Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER any LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, Biogenol.us  OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE Biogenol.us  WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR Biogenol.us  HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.


Disclaimer

THIS SITE IS PROVIDED BY Biogenol.us   ON AN "AS IS" AND "AS AVAILABLE" BASIS. Biogenol.us  MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Biogenol.us  DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, Biogenol.us  DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE Biogenol.us   WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.


 Indemnification

 You agree to defend, indemnify and hold Biogenol.us  harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site


TRADE LAWS

On March 9, 1998, the U.S. Supreme Court ruled in favor of hair and skin care distributors and consumers: In a unanimous ruling, the US Supreme Court, 118 S.Ct.1125 (1998), found that once a lawful sale of a copyrighted item has occurred, the Copyright Act's prohibition against unauthorized distribution is inapplicable to a domestic or foreign distributor who decides resell the item in venues other than those intended by the manufacturer of hair care or cosmetic goods. In the court's opinion: "Once the copyright owner places a copyrighted item in the stream of commerce by selling it, he has exhausted his statutory right to control its distribution." Manufactures who do not allow internet sales of their products are in violation of US anit-trust laws. Any company who contacts Hair Products USA about removing products from the website will immediately be reported to the FTC.gov for criminal violation of the Clayton Act. By limiting product from internet sales it inevitable makes the price go up, therefore this is considered price fixing. If you work for a manufacture of any of the products sold here you will be personally held responsible for any illegal contact made via that company.


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