SHIPPING Policy -
Terms & Conditions
FREE SHIPPING OFFER: On orders over $300.00 we pay for the shipping to addresses within the Continental United States via FedEx Ground.
Save on Shipping hints:
Alaska, Hawaii & US Territories
If we send the package to the address you provided and you do NOT get your
package because the address you provided is wrong you must still pay us.
If a package is returned because the address you provided is wrong we will charge you
an additional shipping fee to re-ship your package.
Flat rate shipments go FedEX Ground (or at our discretion, on small orders, USPS Priority Mail).
International Shipping: Additional shipping charges
added to your bill when shipments are going outside the continental
United States. We will send you an email with our best
estimate for the additional charges and wait for your reply before shipping. International Priority Mail
thinks a phone number it is a good idea. So please include your phone number. When shipping via the USPS
if your order is will NOT go in a flat rate envelope, we charge you
the amount the USPS charges us plus $5.00 to cover additional expenses. Usually shipments of 3-4oz tubs, or 2-8oz tubs,
jars, or 3-8oz bottles, or 3-10oz bottles, or
6-5oz tubes, or 4-8.5oz
tubes will go into a flat rate global priority mail envelope at our
standard flat rate shipping price. Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers. Larger orders will cost more and You are
also responsible for all customs inspections fees, duties and any additional fees imposed
by your government.
Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a flat rate global priority mail envelope at our standard flat rate shipping price.
Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers.
Larger orders will cost more and You are also responsible for all customs inspections fees, duties and any additional fees imposed by your government.
Some shippers charge $10.00 for
making address corrections. We expect our customers to enter addresses
correctly, including floor number, apartment number, etc. We will charge
address correction costs back to the cardholder credit card. If you are in
a big city you probably already know what each shipper requires. If you do
not call FedEx (1-800-Go FedEx) to verify exactly what information
is required by them, to identify your location. (Exampes: required
information may include floor number, apartment number, street entrance
All boxes sipped FOB shipping point. This means the title (or ownership) of the
contents transfers to you when the carrier takes possession of the box. At this
point the contents are yours and you assume the risk for damage or loss
during shipment. USPS priority does not include insurance without an extra fee. USPS express is automatically covered for $100.00. Should a
FedEx or UPS shipment (automatically covered for $100.00) be damaged, as the shipper, we will file a claim and when
and if reimbursed by FedEx, UPS or UPS, we will credit the reimbursement back to the credit
card you used to place your order. Please include a digital picture of damages,
in your email,
to help us with the claim submission process.
Shipping - Lost in Transit
When you ship packages sooner or later the transportation company will loose,
or accidentally misplace a parcel, (one of your shipped packages). This
is why we automatically send you tracking information for the items we have
shipped for you. Please look for the email and check on the progress of your
package. If it "gets stuck" or stops traveling, call the carrier and ask what is
happening. If they can not help send us an email so we can ask them on your
Shipping -shipper says Delivered but I did NOT get my package: Occasionally the USPS and FedEx will show a package "as delivered" but you did not get your package.
Checking your address ... for US States & Territories
After 9-11 the US Postal Service has instituted an address verification process on their web site. in other words, if you enter a mailing address that is not in the USPS database they will not recognize it. Naturally they will not allow us to print a label for an unknown address.
we suggest you go to http://www.usps.com click on make a shipping label and then click on GO. This should bring you to a blank address form. Fill out the blank form using your address as both return address and ship to address. When you are done click on continue. The http://www.usps.com will check the address you entered to see if it matches with an address in their data base. If it does not they will give you options to help find the address they have on file for your area. When you see your matching address proceed to make a label (click the box indicating you want to make a label without paying for postage). You now have an exact print out of your address as required by the USPS data base. Transfer the information from this print out to your order form, when ordering. Your letter carrier knows you so can make deliveries even if the address is not perfect. The computer at http://www.usps.com Does NOT know you and does not allow deviations.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER any LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, Biogenol.us OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE Biogenol.us WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR Biogenol.us HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
THIS SITE IS PROVIDED BYBiogenol.us ON AN "AS IS" AND "AS AVAILABLE" BASIS. Biogenol.us MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Biogenol.us DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, Biogenol.us DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE Biogenol.us WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify and hold Biogenol.us harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site
On March 9, 1998, the U.S. Supreme Court ruled in favor of hair and skin care distributors and consumers: In a unanimous ruling, the US Supreme Court, 118 S.Ct.1125 (1998), found that once a lawful sale of a copyrighted item has occurred, the Copyright Act's prohibition against unauthorized distribution is inapplicable to a domestic or foreign distributor who decides resell the item in venues other than those intended by the manufacturer of hair care or cosmetic goods. In the court's opinion: "Once the copyright owner places a copyrighted item in the stream of commerce by selling it, he has exhausted his statutory right to control its distribution." Manufactures who do not allow internet sales of their products are in violation of US anit-trust laws. Any company who contacts Hair Products USA about removing products from the website will immediately be reported to the FTC.gov for criminal violation of the Clayton Act. By limiting product from internet sales it inevitable makes the price go up, therefore this is considered price fixing. If you work for a manufacture of any of the products sold here you will be personally held responsible for any illegal contact made via that company.
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